Privacy Policy

How to contact us

Radio Northern Beaches

(02) 9451-4887 (Studios)

Our postal address is:
Radio Northern Beaches
P.O. Box 219
Narrabeen NSW 2101
Australia

This privacy policy explains how we collect personal information and how we maintain, use and disclose that information.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

What information do we collect? How do we collect it?

All the information sought is required for its stated purposes. We do not collect sensitive information.

Generally we keep a record of one or more of the following types of information about you:

• Information that identifies you, such as your name, address and contact details which you or your representative enter in a form on our web site
• Information that you or your representative provide in the course of transacting business with us.

Additionally, for each visitor to our web site, where possible our web server automatically recognizes the consumer's domain name, IP address₁ and e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

Radio Northern Beaches may collect Credit Card information to allow us to process their subscription or order and payment option. This information is stored offline to enhance security and limit the storage and transmission of this information.

With respect to cookies: We may use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping basket, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banners, customise web page content based on visitors' browser type or other information that the visitor sends.

With respect to Ad Servers: To try and bring you offers that are of interest to you, we may have relationships with other companies that we allow to place ads on our web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your PC's IP address and clickstream information.

What are your rights?

You need not give us any of the personal information about you which may be requested in our communications with you. However, without that information, we may not be able to process an application, accept your submission, fulfil your request or provide you with an appropriate level of service.

How may we use the information we collect?

The information you provide when you use this site is disclosed to our staff or agents whose responsibilities require them to have access. We may also disclose your information to a third party if you have visited our web site as part of a program for gain or reward. Relevant feedback provided in your order form, in emails to us or otherwise may be disclosed to the relevant staff or representative to improve customer service.

Additionally, the information we collect is used to improve the content of our web pages and may be used to customise the content and/or layout of our pages for each individual visitor.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically or contact us at the above contact points.

How can you access your information?

You can request access at any time to personal information we hold about you. We will process your request within a reasonable time, usually 14 days. More time may be needed, depending on the nature of the request.

There is no fee for requesting access to your information, however we may charge you the reasonable cost of processing your request.

How can you modify the information Radio Northern Beaches has about you?

We try to ensure that all information we hold about you which we collect, use or disclose is accurate, complete and up to date. You must notify us promptly if there are any changes to your personal information.

Upon request we offer visitors the ability to have:

• inaccuracies corrected in contact information, transaction information or communications that the consumer/visitor has directed to the site.
• their preferences for inclusion in our marketing activities amended.

Consumers can have this information corrected by contacting us at the above contact points. We will deal with your request in a reasonable time.

What steps do we use to protect the information we collect?

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above contact points.

Notes:
¹ IP Address - An identifier for a computer or device on the Internet. The format of an IP address is a numeric address written as four numbers separated by periods. Each number can be zero to 255. For example, 1.160.10.240 could be an IP address.